What Tacoma Homeowners Say About Emberly Chimney Cleaners Tacoma
We’ve been sweeping, inspecting, and repairing chimneys across Tacoma since 2009. Every one of those 38,000 visits leaves behind a written record, a photo file, and usually a conversation. Reviews aren’t something we chase with follow-up emails or discount codes. They’re what happens when a homeowner in the North End or out in Fern Hill opens their fireplace that first cold night and remembers the tech who showed them exactly what was in their flue.
Recent Reviews
“We bought a 1923 Craftsman in the North Slope Historic District and the inspector just said ‘get the chimney checked.’ Corrine’s tech ran the camera up the flue liner and showed us Class III glazed creosote packed so tight it looked like black glass. Written price came before he touched a brush. Same day, he swept it out and we got the photos. Haven’t had a puff of smoke in the living room since.”
- Justin K., North Slope Historic District, Tacoma
“Last October I called three places for a chimney sweep in Tacoma. Two said ‘we’ll quote when we get there.’ Emberly sent a written price by text before they even scheduled me. Tech was Shane, showed up in a uniform, license number on his badge. He found the smoke chamber had a gap you could stick your hand into. Photos, written scope, done in two hours. That’s Clause 1 of whatever their standard is, and I get why they make a big deal about it.”
- Shane R., Proctor District, Tacoma
“Our fireplace in South Tacoma smelled like a campfire every time it rained. I figured it was normal for an old house. Corrine’s team came out, camera inspection showed the chimney crown was cracked straight through and water was soaking the flue liner. They didn’t push a rebuild. Said the liner was structurally sound, capped it with a Gelco cap, sealed the crown with HeatShield. Wrote the price on paper before they started. Smell’s gone. Photos are in my email if I ever sell this place.”
- Paul P., South Tacoma
“I’m in Fern Hill, 1956 ranch with the original masonry fireplace. Called Emberly because their ad said ‘free second opinion on any written estimate.’ I’d gotten a $4,200 quote for a full liner replacement from another company. Corrine’s tech ran the NFPA 211 Level 2 inspection, showed me the liner on camera. It had minor spalling, nothing that warranted tearing it out. Sweep, a stainless steel DuraFlex repair sleeve, total came in under a third of that quote. Written warranty, photo record, and they stamped that Done Right Promise on the invoice.”
- Jeff F., Fern Hill, Tacoma
“Rental property in the Hilltop, tenant complained the fireplace was drafting smoke back into the room. I expected to hear ‘needs a rebuild’ because that’s what I always hear in Tacoma with these old brick chimneys. Emberly’s tech found the damper was installed upside down by some handyman twenty years ago. Fixed it, swept the flue, wrote the price before he started. Clause 4 photo record let me see the creosote buildup myself. Tenant’s happy, I’m not out four grand.”
- Justin K., Hilltop, Tacoma
“I run a small property management company in Tacoma, mostly duplexes in the North End and Stadium District. Used to use three different chimney companies. Now it’s just Emberly. Every job, same thing: written price before work, background-checked tech with a name and license number, text when they’re en route, photo record after. Had one issue last February, a cap that didn’t seat right on an Olympia Chimney supply. Called, they were back next day under the 365-Day Done Right Promise. No argument, no paperwork chase. Corrine runs it like she actually cares what happens after the invoice gets paid.”
- Shane R., Stadium District, Tacoma
Why Customers Trust Us
The patterns in these reviews aren’t accidents. They’re the Haven Standard, built clause by clause since 2009.
Clause 1, H.A.V.E.N. “Have it in writing” means your price, your scope, and your warranty arrive before any work starts. Not after the tech is in your living room. Not “we’ll see what we find.” Written. Every time.
Clause 4 requires a documented photo record on every visit. Not an upsell. Not a premium package. The camera goes up the flue, the photos go in your file, and you see what we saw. In Tacoma’s wet climate, where water intrusion and freeze-thaw cycles destroy chimney crowns faster than almost anywhere in the Pacific Northwest, that documentation matters. It means when we say your flue liner is sound, you don’t have to take our word for it.
The 365-Day Done Right Promise is stamped on every job. If it’s not done right, we make it right. No pro-rated refunds, no “call the manufacturer.” We answer the phone 24 hours a day, seven days a week, and a live person picks up.
Materials come through Haven’s buying network: DuraFlex liners, HeatShield crown repair, Gelco and Famco caps, Olympia Chimney and Copperfield supplies. Sourced to keep customer prices honest, not to pad a markup.
If you’re in Tacoma and your chimney needs attention, call (253) 447-5982. We’ll give you a written price before we start, show you what we find with a camera, and leave you with photos, a warranty, and a fireplace you can actually use.
Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Tacoma, serving Tacoma since 2009.